Refunds

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.

To start a refund, contact us at support@theluminousride.com.

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.